mailprotector incident

Inbound email delivery delay from CloudFilter

Minor Resolved View vendor source →

mailprotector experienced a minor incident on February 4, 2025 affecting CloudFilter and SafeSend Email Security, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2025, 04:35 PM UTC
Resolved
Feb 04, 2025, 09:02 PM UTC
Duration
4h 27m
Detected by Pingoru
Feb 04, 2025, 04:35 PM UTC

Affected components

CloudFilter and SafeSend Email Security

Update timeline

  1. identified Feb 04, 2025, 04:35 PM UTC

    We are aware of inbound email delays from CloudFilter. The team has identified the issue and is working on a fix.

  2. monitoring Feb 04, 2025, 06:49 PM UTC

    The issue has been addressed, and the queues are emptying. We are monitoring the progress closely and will confirm once the issue is resolved.

  3. resolved Feb 04, 2025, 09:02 PM UTC

    Inbound mail flow from CloudFilter is operating as expected. The issue has been resolved.