mailprotector experienced a minor incident on February 10, 2025 affecting Shield, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2025, 03:40 PM UTC
We are investigating an impact on mail flow.
- identified Feb 10, 2025, 04:02 PM UTC
The issue has been identified and mitigated. The team is working through queued jobs, but mail flow could be delayed by 10 minutes. We are working quickly to return mail flow to expected performance.
- identified Feb 10, 2025, 05:46 PM UTC
Mail flow response times are continuing to decrease. A fix is planned for deployment to prevent this incident from occurring again. Another update will be provided to confirm improvement or resolution.
- monitoring Feb 10, 2025, 05:56 PM UTC
Mail flow response times are reaching 30 seconds or less. We will continue to monitor the situation until the permanent fix is deployed.
- resolved Feb 10, 2025, 06:47 PM UTC
Mail flow is functioning at expected performance levels.