mailprotector experienced a minor incident on March 4, 2025 affecting CloudFilter and SafeSend Email Security, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Affected components
CloudFilter and SafeSend Email Security
Update timeline
- investigating Mar 04, 2025, 05:40 PM UTC
We have received reports of delayed email delivery from CloudFilter and are investigating the situation.
- identified Mar 04, 2025, 05:46 PM UTC
The team has identified an issue with a database and is working to resolve it.
- monitoring Mar 04, 2025, 06:00 PM UTC
The database issue has been resolved. Inbound mail delivery should soon return to expected performance. We are continuing to monitor the performance.
- resolved Mar 04, 2025, 11:44 PM UTC
Inbound mail flow from CloudFilter is operating as expected.