mailprotector incident

Bracket TLS connections intermittently failed

Notice Resolved View vendor source →

mailprotector experienced a notice incident on March 6, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2025, 04:40 PM UTC
Resolved
Mar 06, 2025, 03:00 PM UTC
Duration
—
Detected by Pingoru
Mar 06, 2025, 04:40 PM UTC

Update timeline

  1. resolved Mar 06, 2025, 04:40 PM UTC

    Earlier this morning, Bracket encryption scaling added resources that did not respond to connection requests correctly. Users may have received a bounce notification if their encrypted email attempt connected to this subset of resources. The bounce notification error was: The bounce is: : host encrypt.bracket.email[18.223.92.55] said: 550 A secure TLS connection is required. The problematic resources were identified and removed, and the issue has been resolved. Users can send encrypted Bracket emails as expected.