mailprotector incident

Inbound emails bounced from small pool of servers

Notice Resolved View vendor source →

mailprotector experienced a notice incident on April 14, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2025, 01:58 PM UTC
Resolved
Apr 12, 2025, 05:00 PM UTC
Duration
—
Detected by Pingoru
Apr 14, 2025, 01:58 PM UTC

Update timeline

  1. resolved Apr 14, 2025, 01:58 PM UTC

    Over the weekend, a small pool of inbound gateway servers bounced incoming emails to CloudFilter because of a database connection issue. The NDR message indicates: The response from your-domain-com.inbound.emailservice.io was: 5.7.1 [email protected]: Recipient address rejected: Access denied The team responded and resolved the issue quickly. Fortunately, weekends have a comparatively low email volume. However, if a user was expecting an email and did not receive it, they may need to request the sender to retry sending it. A thorough investigation of the incident is being performed, and the issue will be adjusted, monitored, and mitigated for the future.