Mailjet Outage History

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Mailjet had 9 outages in the last 2 years totaling 37h 50m of downtime — averaging 0.4 incidents per month.

There were 9 Mailjet outages since July 30, 2024 totaling 37h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://mailjet.statuspage.io

Critical June 5, 2026

Support Ticket Creation Failures

Detected by Pingoru
Jun 05, 2026, 10:01 AM UTC
Resolved
Jun 05, 2026, 10:33 AM UTC
Duration
31m
Affected: Support
Timeline · 4 updates
  1. investigating Jun 05, 2026, 10:01 AM UTC

    We are currently investigating this issue.

  2. identified Jun 05, 2026, 10:25 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 05, 2026, 10:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2026, 10:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 14, 2025

Lag on Event API

Detected by Pingoru
Oct 14, 2025, 01:30 PM UTC
Resolved
Oct 15, 2025, 03:42 AM UTC
Duration
14h 12m
Affected: Event API
Timeline · 8 updates
  1. investigating Oct 14, 2025, 01:30 PM UTC

    Lag are identified we are investigating the issue

  2. identified Oct 14, 2025, 02:01 PM UTC

    The issue has been identified and our team is working on a fix.

  3. identified Oct 14, 2025, 03:52 PM UTC

    The fix is under review.

  4. identified Oct 14, 2025, 04:33 PM UTC

    The fix is now under testing.

  5. monitoring Oct 14, 2025, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Oct 14, 2025, 08:13 PM UTC

    We'll be monitoring the situation throughout the night until 9am CET to ensure stable service delivery.

  7. monitoring Oct 15, 2025, 03:42 AM UTC

    We are continuing to monitor for any further issues.

  8. resolved Oct 15, 2025, 03:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2025

Latency and login issues with Mailjet Application

Detected by Pingoru
Oct 02, 2025, 09:24 AM UTC
Resolved
Oct 02, 2025, 10:40 AM UTC
Duration
1h 16m
Affected: Mailjet App
Timeline · 5 updates
  1. investigating Oct 02, 2025, 09:24 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 02, 2025, 09:24 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 02, 2025, 09:40 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 02, 2025, 10:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 02, 2025, 10:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 30, 2025

Delays in emails processing and general app.mailjet.com login issues

Detected by Pingoru
Sep 30, 2025, 10:21 AM UTC
Resolved
Sep 30, 2025, 06:05 PM UTC
Duration
7h 43m
Affected: Mailjet AppWebsite (Mailjet.com)SEND APIREST APIOutgoing SMTPStatistics Display
Timeline · 7 updates
  1. investigating Sep 30, 2025, 10:21 AM UTC

    We are currently investigating an issue impacting email processing along with app.mailjet.com login issues, reflecting into "wrong password" errors.

  2. investigating Sep 30, 2025, 10:36 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 30, 2025, 11:12 AM UTC

    We have identified the root cause of the issue. While we are working on getting this resolved, clients will experience inability to log into app.mailjet.com as well as experience email processing delays.

  4. identified Sep 30, 2025, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Sep 30, 2025, 04:09 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Sep 30, 2025, 05:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Sep 30, 2025, 06:05 PM UTC

    The incident has been resolved. Any missing statistics during the incident haven't been lost and will show up in the statistics page later today.

Read the full incident report →

Critical September 4, 2025

Login issues with Mailjet Application and Intermittent Errors on REST API

Detected by Pingoru
Sep 04, 2025, 06:54 AM UTC
Resolved
Sep 04, 2025, 12:30 PM UTC
Duration
5h 35m
Affected: Mailjet AppREST APIForm BuilderMailjet Embedded
Timeline · 8 updates
  1. investigating Sep 04, 2025, 06:54 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 04, 2025, 08:12 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 04, 2025, 08:34 AM UTC

    We are continuing to investigate this issue.

  4. identified Sep 04, 2025, 08:55 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Sep 04, 2025, 10:06 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Sep 04, 2025, 10:33 AM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Sep 04, 2025, 11:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Sep 04, 2025, 12:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 6, 2025

Connection issues related to Event API

Detected by Pingoru
Jul 06, 2025, 09:07 AM UTC
Resolved
Jul 06, 2025, 09:26 AM UTC
Duration
18m
Affected: Event API
Timeline · 3 updates
  1. investigating Jul 06, 2025, 09:07 AM UTC

    Our team is currently investigating a potential issue impacting some customers on webhook connection.

  2. monitoring Jul 06, 2025, 09:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 06, 2025, 09:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 31, 2025

Campaigns may experience getting queued and not sent

Detected by Pingoru
Jan 31, 2025, 11:39 AM UTC
Resolved
Jan 31, 2025, 02:05 PM UTC
Duration
2h 26m
Affected: Mailjet App
Timeline · 4 updates
  1. investigating Jan 31, 2025, 11:39 AM UTC

    We are currently investigating this issue.

  2. identified Jan 31, 2025, 12:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 31, 2025, 01:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 31, 2025, 02:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 23, 2024

Event sending issues related to Event API

Detected by Pingoru
Oct 23, 2024, 11:55 AM UTC
Resolved
Oct 23, 2024, 02:56 PM UTC
Duration
3h 1m
Timeline · 4 updates
  1. investigating Oct 23, 2024, 11:55 AM UTC

    We are currently investigating issues with our Event API partially sending events.

  2. identified Oct 23, 2024, 01:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 23, 2024, 01:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 23, 2024, 02:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 1, 2024

Login issues with Mailjet Application

Detected by Pingoru
Oct 01, 2024, 12:24 PM UTC
Resolved
Oct 01, 2024, 03:08 PM UTC
Duration
2h 43m
Affected: Mailjet App
Timeline · 3 updates
  1. investigating Oct 01, 2024, 12:24 PM UTC

    We are currently investigating login issues on app

  2. monitoring Oct 01, 2024, 12:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2024, 03:08 PM UTC

    This incident has been resolved.

Read the full incident report →