Mailjet experienced a major incident on October 14, 2025 affecting Event API, lasting 14h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Event API
Update timeline
- investigating Oct 14, 2025, 01:30 PM UTC
Lag are identified we are investigating the issue
- identified Oct 14, 2025, 02:01 PM UTC
The issue has been identified and our team is working on a fix.
- identified Oct 14, 2025, 03:52 PM UTC
The fix is under review.
- identified Oct 14, 2025, 04:33 PM UTC
The fix is now under testing.
- monitoring Oct 14, 2025, 06:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 14, 2025, 08:13 PM UTC
We'll be monitoring the situation throughout the night until 9am CET to ensure stable service delivery.
- monitoring Oct 15, 2025, 03:42 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 15, 2025, 03:42 AM UTC
This incident has been resolved.