Mailjet incident

Login issues with Mailjet Application and Intermittent Errors on REST API

Critical Resolved View vendor source →

Mailjet experienced a critical incident on September 4, 2025 affecting Mailjet App and REST API and 1 more component, lasting 5h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2025, 06:54 AM UTC
Resolved
Sep 04, 2025, 12:30 PM UTC
Duration
5h 35m
Detected by Pingoru
Sep 04, 2025, 06:54 AM UTC

Affected components

Mailjet AppREST APIForm BuilderMailjet Embedded

Update timeline

  1. investigating Sep 04, 2025, 06:54 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 04, 2025, 08:12 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 04, 2025, 08:34 AM UTC

    We are continuing to investigate this issue.

  4. identified Sep 04, 2025, 08:55 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Sep 04, 2025, 10:06 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Sep 04, 2025, 10:33 AM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Sep 04, 2025, 11:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Sep 04, 2025, 12:30 PM UTC

    This incident has been resolved.