Magnus Health Outage History
Magnus Health is up right nowPingoru has recorded 19 incidents for Magnus Health: 5 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 29 of 720 (4%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 74 of 720 (10%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 68 of 744 (9%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 1 | 4 of 575 (1%) |
Incidents, newest first
Minor October 21, 2026 Magnus Next Gen is Inaccessible 4h 16m Secure Application
Started Oct 21, 2026, 03:29 PM UTC· resolved Oct 21, 2026, 07:45 PM UTC
- investigating Oct 21, 2026, 03:29 PM UTC
As of 10/21, the Next Gen version of Magnus is inaccessible for unplanned maintenance. Our development team is actively working to restore Next Gen as soon as possible. Users trying to access Next Gen will be directed back to Classic. All features in Classic should function as expected. We will provide an update here once Next Gen is restored. Thank you for your patience.
- identified Oct 21, 2026, 04:23 PM UTC
We are releasing emergency patches in response to the PHP vulnerability (PHP2SHELL) affecting global software applications. The NextGen application will continue to be offline until the patches are complete. Customer will continue to have access to Classic during this time.
- resolved Oct 21, 2026, 07:45 PM UTC
We have completed the necessary maintenance and the NextGen is once again available.
Minor September 22, 2026 Site Slowness and Time Out Errors 2h 36m Secure Application
Started Sep 22, 2026, 05:47 PM UTC· resolved Sep 22, 2026, 08:24 PM UTC
- investigating Sep 22, 2026, 05:47 PM UTC
We are currently investigating an issue impacting some of our customers, causing them to experience site slowness or receive timeout errors when attempting to take action in multiple areas within the Magnus system. We are investigating this issue as a top priority and will provide updates as soon as we are able. As a workaround until this issue is resolved, if you are experiencing difficulty loading your students' health information please log out of Magnus and log back in. You may see an improvement in speed at that time. We apologize for any inconvenience.
- monitoring Sep 22, 2026, 06:31 PM UTC
As of 2pm ET today, our development team has performed system maintenance to improve site speed. Please log out and back into Magnus to experience an improvement in site load times. We are actively monitoring this issue to ensure that site speed is back at the expected level. We will provide an update once we've confirmed that this issue is resolved. Thank you for your patience as we work to resolve this issue.
- monitoring Sep 22, 2026, 08:23 PM UTC
Upon monitoring site speed after today's system maintenance, we can confirm that site load times have returned to normal. If you're still experiencing any site slowness, please contact our support team within the Community for further assistance. Thank you for your patience as we worked to resolve this issue.
- resolved Sep 22, 2026, 08:24 PM UTC
This incident has been resolved.
Minor August 14, 2026 Delay in Async Job Processing 2d 20h Secure Application
Started Aug 14, 2026, 09:40 PM UTC· resolved Aug 17, 2026, 05:57 PM UTC
- monitoring Aug 14, 2026, 09:40 PM UTC
As of 8/14, we identified a delay in our async job processing. We have found that the async jobs are still processing, yet at a slower rate. This delay in processing will impact your ability to create groups, build reports and Magnus 911 cards. We have taken the steps to allow the syncs to process, and we are actively monitoring this issue. We appreciate your patience and will provide an update as soon as the async jobs are processing at the expected speed.
- resolved Aug 17, 2026, 05:57 PM UTC
As of 8/17, the async job delays have been resolved, and are now processing as expected. If you notice any delays with certain actions within your Magnus account, such as building reports, 911 cards, or groups, please submit a ticket through our Community for further assistance. Thank you for your patience as we worked to resolve this issue.
Minor June 5, 2026 Veracross Integration Sync Disruption 3d 2h API
Started Jun 05, 2026, 06:26 PM UTC· resolved Jun 08, 2026, 08:49 PM UTC
- investigating Jun 05, 2026, 06:26 PM UTC
Today, June 5, 2026, we identified an issue that is causing a subset of our Veracross nightly integrations to fail. Our team is actively investigating the issue. We appreciate your patience and will provide an update once processing has returned to normal.
- resolved Jun 08, 2026, 08:49 PM UTC
We have identified and resolved the issue that was impacting Veracross integrations.
Minor April 16, 2026 Delay in Integration Sync Processing 1d 5h API
Started Apr 16, 2026, 02:40 PM UTC· resolved Apr 17, 2026, 08:05 PM UTC
- monitoring Apr 16, 2026, 02:40 PM UTC
Yesterday, April 15, 2026, we identified a delay in our nightly integration sync processing. Sync jobs are continuing to process, but at a slower rate than expected. We have taken steps to address the issue and are actively monitoring progress. If you do not see expected account creations or updates in your system by the end of today, please contact our support team for assistance. We appreciate your patience and will provide an update once processing has returned to normal.
- resolved Apr 17, 2026, 08:05 PM UTC
As of 4pm ET on 4/17/2026, we can confirm that syncs are running within their normal processing time. If you do not see expected account creations or updates in your system as of today, please contact our support team for assistance. Thank you for your patience as we worked to resolve this issue.
Minor October 20, 2025 Partial Service Disruption 3h 16m API, Secure Application, Auto Roster Imports (ARI), Check-In and 2 more
Started Oct 20, 2025, 05:48 PM UTC· resolved Oct 20, 2025, 09:05 PM UTC
- investigating Oct 20, 2025, 05:48 PM UTC
Magnus Health applications are experiencing disruption as a result of issues with an upstream cloud service provider.
- resolved Oct 20, 2025, 09:05 PM UTC
Magnus Health applications are responding as expected.
Major June 26, 2025 Issue with Magnus Community Emails to Create New Cases and Update Existing Cases 3d 19h Magnus Community
Started Jun 26, 2025, 06:16 PM UTC· resolved Jun 30, 2025, 01:26 PM UTC
- investigating Jun 26, 2025, 06:16 PM UTC
The third-party vendor that hosts our Magnus Health Community, Salesforce, is currently experiencing an issue with inbound and outbound emails, which is in turn interfering with email creation of new cases as well as replies to case notifications. As a result, new emails to our support email addresses may not be creating cases as expected, and email notifications and email replies to case notifications are similarly not copying through to existing cases for our support team. We are actively working with Salesforce to understand when this issue will be resolved and confirm that prior communications will come through at that time. In the meantime, please log in directly to the Magnus Community to open new cases and to view or update existing cases. We apologize for any inconvenience.
- monitoring Jun 27, 2025, 12:35 PM UTC
Salesforce has indicated that they've identified the issue with their email service and have implemented a solution, and their email services and backlogs are now recovering. We're monitoring the status of that recovery and will confirm once all disruptions to our case email notifications and customer replies have been resolved. Until we can confirm that all issues impacting our Magnus Health Community have been resolved, we continue to encourage you to log in directly to the Magnus Community to open new cases and to view or update existing cases. We appreciate your patience.
- monitoring Jun 27, 2025, 08:59 PM UTC
Salesforce confirmed that they resolved their system issues with their email service today at 12:04 UTC. Though we have not seen continued issues after they implemented their fix, we are still waiting for their email service backlogs to clear so that all previously emailed new cases and case replies come through to our support team. Salesforce indicated that the process to clear their backlog could take up to another 24 hours, so we are monitoring the progress through the weekend. We appreciate your patience as we work with Salesforce to confirm this issue has been fully resolved.
- resolved Jun 30, 2025, 01:26 PM UTC
Salesforce has confirmed the issue is resolved and their inbound and outbound email log has been fully processed. We've confirmed that messages sent during this outage have since been received by our team.
Minor April 30, 2025 Support Consultant Scheduling Links Temporarily Unavailable 1h 51m Magnus Community
Started Apr 30, 2025, 11:22 AM UTC· resolved Apr 30, 2025, 01:13 PM UTC
- investigating Apr 30, 2025, 11:22 AM UTC
Our third party scheduling tool, ChiliPiper, is investigating an issue that is causing users to be unable to access calendar scheduling links. As a result, the feature to schedule support consulting calls through the Magnus Community is temporarily unavailable. We are closely monitoring the ChiliPiper status and will notify you as soon as the scheduling links issue has been resolved.
- resolved Apr 30, 2025, 01:13 PM UTC
Our third-party scheduling tool, ChiliPiper, has resolved the issue with their scheduling links and you should once again be able to schedule calls with our Support Consultant team through the Magnus Community. If when using the scheduling link you are still receiving an error, please try clearing your browser cache.