Magnus Health incident

Email delays due to an issue with our email provider

Magnus Health experienced a minor incident on June 17, 2024 affecting Email, lasting 17h 24m. The incident has been resolved; the full update timeline is below.

Started: Jun 17, 2024, 06:50 PM UTC
Resolved: Jun 18, 2024, 12:14 PM UTC
Duration: 17h 24m
Detected by Pingoru: Jun 17, 2024, 06:50 PM UTC

Affected components

Update timeline

investigating Jun 17, 2024, 06:50 PM UTC

One of our email providers is currently experiencing an issue sending messages. As a result, you may experience email delays with reset password, welcome email, multi-factor authentication, and mass email messages. We have taken steps to ensure users can continue to log in successfully during this time and are actively monitoring the issue with our email provider. We will provide an update as soon as we've received confirmation that the issue has been resolved.
monitoring Jun 17, 2024, 09:17 PM UTC

The delays with our email provider have improved, but we will continue to monitor their status until we receive confirmation of resolution.
resolved Jun 18, 2024, 12:14 PM UTC

Our email provider has confirmed that this issue is now resolved and emails are once again sending as expected.