Magnus Health incident

Fax Systems Down Due to Third Party Outage

Critical Resolved View vendor source →

Magnus Health experienced a critical incident on July 19, 2024, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 12:38 PM UTC
Resolved
Jul 19, 2024, 02:31 PM UTC
Duration
1h 53m
Detected by Pingoru
Jul 19, 2024, 12:38 PM UTC

Update timeline

  1. investigating Jul 19, 2024, 12:38 PM UTC

    Due to a third-party outage impacting global tech platforms our fax systems are currently unable to accept incoming customer faxes. We are working to resolve the issue as quickly as possible, but in the interim please upload files directly from our mobile or desktop applications.

  2. resolved Jul 19, 2024, 02:31 PM UTC

    The issue impacting our fax systems has been resolved and we can once again accept incoming customer faxes. Thank you for your patience while we worked to resolve this issue.