Magensa incident

Magensa System Outage

Major Resolved View vendor source →

Magensa experienced a major incident on February 18, 2021 affecting MPPG (All versions) and Decrypt v1 and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2021, 06:50 AM UTC
Resolved
Feb 18, 2021, 08:54 AM UTC
Duration
2h 4m
Detected by Pingoru
Feb 18, 2021, 06:50 AM UTC

Affected components

MPPG (All versions)Decrypt v1Decrypt v2Decrypt and Forward (All versions)QwickPAY Mobile/Virtual TerminalRemote Services (RS2, RS3, RMS)

Update timeline

  1. investigating Feb 18, 2021, 06:50 AM UTC

    We are currently experiencing an outage that is impacting availability and performance of several key systems. We will communicate updates as available.

  2. investigating Feb 18, 2021, 08:29 AM UTC

    We have identified a problem and restored service. However we will be doing some maintenance over the next 1-2 hours that may cause some intermittent disruptions or degraded performance.

  3. monitoring Feb 18, 2021, 08:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 18, 2021, 08:54 AM UTC

    This incident has been resolved.