Magensa incident

Effective July 1, 2021 - RS1 will no longer be supported.

Notice Resolved View vendor source →

Magensa experienced a notice incident on June 30, 2021, lasting 7d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2021, 06:22 PM UTC
Resolved
Jul 08, 2021, 05:26 PM UTC
Duration
7d 23h
Detected by Pingoru
Jun 30, 2021, 06:22 PM UTC

Update timeline

  1. monitoring Jun 30, 2021, 06:22 PM UTC

    Effective July 1, 2021 - RS1 is no longer supported. Make the Transition to Remote Services 2 (RS2) RS2 includes all of the functionality of RS1 but with added features and using MagTek Reader Configuration applications. MagTek Reader Configuration Programs are a suite of applications running on a variety of operating systems and are designed to leverage services for secure key injection and device configuration of MagTek MagneSafe readers. Available for Windows> iOS> and Android> Contact Support at your Earliest Convenience - New Activation Required In order to ensure a smooth transition and no disruption of service, we recommend contacting Magensa support at [email protected] to request new RS2 credentials and to download the appropriate MagTek Reader Configuration application to interface with your devices. Information Available on MagTek.com 365/24/7 More information is available at https://www.magtek.com/services/remote-services. View RS2 Installation and Operators Manual at https://www.magtek.com/content/documentationfiles/d998200076.pdf

  2. monitoring Jul 01, 2021, 03:24 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jul 08, 2021, 05:26 PM UTC

    This incident has been resolved.