Magensa experienced a major incident on April 25, 2022 affecting Remote Services (RS2, RS3, RMS), lasting 10d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Remote Services (RS2, RS3, RMS)
Update timeline
- investigating Apr 25, 2022, 06:43 PM UTC
We are currently investigating this issue and hope to have more information soon.
- investigating Apr 28, 2022, 01:55 PM UTC
Device configuration and tag/CAPK loading capability have been restored. We are working on the restoration of key loading functionality.
- identified May 03, 2022, 04:46 PM UTC
Remote Services v2 is completely operational. Remote Services v3 Reader Config Gen II remains offline and we are working to bring it back to full operation.
- resolved May 06, 2022, 03:45 PM UTC
Remote Services v2 and v3 are now fully operational.