Magensa incident

*.magensa.net Domain Certificate Update

Notice Resolved View vendor source →

Magensa experienced a notice incident on September 21, 2022 affecting MPPG (All versions) and Decrypt v1 and 1 more component, lasting 6d 20h. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2022, 11:56 PM UTC
Resolved
Sep 28, 2022, 08:08 PM UTC
Duration
6d 20h
Detected by Pingoru
Sep 21, 2022, 11:56 PM UTC

Affected components

MPPG (All versions)Decrypt v1Decrypt v2Decrypt and Forward (All versions)Remote Services (RS2, RS3, RMS)www.Magensa.net

Update timeline

  1. investigating Sep 21, 2022, 11:56 PM UTC

    The Magensa server certificate (*.magensa.net) will be updated on Wednesday, September 28th starting at 8:00AM PT. The new certificate uses a different DigiCert CA chain than the existing certificate. You are advised to check the certificate trust store on any system accessing a Magensa endpoint prior to this update to prevent a potential service access issue. If you find that your certificate trust store needs to be updated manually, the CA can be downloaded from https://www.digicert.com/kb/digicert-root-certificates.htm. Common Name = DigiCert Global Root CA Serial Number = 08:3B:E0:56:90:42:46:B1:A1:75:6A:C9:59:91:C7:4A

  2. investigating Sep 22, 2022, 02:48 PM UTC

    Please note: This update has no impact on client certificates. This update only affects the *.magensa.net server certificate.

  3. resolved Sep 28, 2022, 08:08 PM UTC

    Project complete. The updated Magensa Server Certificates have been installed.