Magensa incident

Magensa QwickCards and Remote Services V2/V3 service interruption

Notice Resolved View vendor source →

Magensa experienced a notice incident on January 11, 2023 affecting Remote Services (RS2, RS3, RMS), lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2023, 04:09 PM UTC
Resolved
Jan 11, 2023, 06:02 PM UTC
Duration
1h 52m
Detected by Pingoru
Jan 11, 2023, 04:09 PM UTC

Affected components

Remote Services (RS2, RS3, RMS)

Update timeline

  1. investigating Jan 11, 2023, 04:09 PM UTC

    We are currently investigating this issue. RS2/3 will connect successfully then fail when changing keys. QwickCards home page not loading.

  2. resolved Jan 11, 2023, 06:02 PM UTC

    This incident has been resolved.