Magensa incident

Magensa Transaction Processing Interruption

Major Resolved View vendor source →

Magensa experienced a major incident on May 26, 2023 affecting MPPG (All versions) and Decrypt v1 and 1 more component, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2023, 08:30 PM UTC
Resolved
May 27, 2023, 12:12 AM UTC
Duration
3h 42m
Detected by Pingoru
May 26, 2023, 08:30 PM UTC

Affected components

MPPG (All versions)Decrypt v1Decrypt v2Decrypt and Forward (All versions)QwickPAY Mobile/Virtual TerminalRemote Services (RS2, RS3, RMS)www.MagTek.comwww.Magensa.netwww.QwickPAY.com

Update timeline

  1. investigating May 26, 2023, 08:30 PM UTC

    We are currently investigating this issue.

  2. monitoring May 26, 2023, 09:43 PM UTC

    The issue has been identified and corrected. We are continuing to monitor the services.

  3. resolved May 27, 2023, 12:12 AM UTC

    This incident has been resolved.