Magensa experienced a notice incident on January 25, 2023 affecting Decrypt and Forward (All versions), lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 25, 2023, 04:31 PM UTC
FIS has sent notification for the following: Incident Start: 25 Jan, 2023 08:02 UTC | Jan 25, 2023 03:02 EST Platform Affected: Integrated Payments - Express & MercuryPay Issue: There is an incident which is intermittently causing transaction authorizations to go to error on the Integrated Payments - Express and MercuryPay platform. Status: Ongoing Impact: Some transactions may intermittently be declined. Actions Taken to Restore Service: Worldpay technical resources are working to identify and resolve the issue. Magensa will provide updates on this page as they become available.
- investigating Jan 25, 2023, 04:32 PM UTC
This incident only impacts customers using the Integrated Payments - Express and MercuryPay platform
- resolved Jan 25, 2023, 04:55 PM UTC
FIS has sent notification for the following: Incident Start: 25 Jan, 2023 08:02 UTC | Jan 25, 2023 03:02 EST Platform Affected: Integrated Payments - Express & MercuryPay Issue: There was an incident which was intermittently causing declines for transaction authorizations on the Integrated Payments - Express and MercuryPay platforms. Status: End of Impact Impact: Some transactions may have been declined. Actions Taken to Restore Service: Worldpay technical resources resolved an internal network issue to restore service. Worldpay will continue to monitor the processing environment for stability. Incident Resolved: 25 Jan, 2023 15:38 UTC | Jan 25, 2023 10:38 EST