Magensa incident
WorldPay FIS Incident Notification # IN23009368283
Magensa experienced a notice incident on February 8, 2023 affecting MPPG (All versions) and Decrypt and Forward (All versions), lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 08, 2023, 07:28 PM UTC
WorldPay - FIS - has sent the following service impacting notification. We will update as we receive additional information. "Incident Start: 8 Feb, 2023 18:40 UTC | Feb 8, 2023 13:40 EST Platform Affected: Integrated Payments - Express & MercuryPay - Transaction Authorizations Issue: There is an issue affecting ValuTec Gift Card processing on the Integrated Payments – Express, MercuryPay and Worldpay Core Processing platforms. Status: Initial Impact: Some ValuTec gift card transactions may be declined. Actions Taken to Restore Service: Worldpay technical resources are working to resolve the issue. NEXT UPDATE : 8 Feb, 2023 20:00 UTC | Feb 8, 2023 15:00 EST"
- resolved Feb 08, 2023, 11:16 PM UTC
Incident Start: 8 Feb, 2023 18:40 UTC | Feb 8, 2023 13:40 EST Platform Affected: Integrated Payments - Express & MercuryPay - Transaction Authorizations Issue: There was an issue affecting ValuTec Gift Card processing on the Integrated Payments – Express, MercuryPay and Worldpay Core Processing platforms. Status: End of Impact Impact: Some ValuTec gift card transactions may have been declined. Actions Taken to Restore Service: The issue resolved without intervention from Worldpay technical resources. Worldpay will continue to monitor the environment for stability. Incident Resolved: 8 Feb, 2023 19:50 UTC | Feb 8, 2023 14:50 EST