Magensa incident

QwickCards and RS2/RS3 services interruption.

Major Resolved View vendor source →

Magensa experienced a major incident on May 2, 2025 affecting Remote Services (RS2, RS3, RMS), lasting 10h 37m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 12:04 AM UTC
Resolved
May 02, 2025, 10:41 AM UTC
Duration
10h 37m
Detected by Pingoru
May 02, 2025, 12:04 AM UTC

Affected components

Remote Services (RS2, RS3, RMS)

Update timeline

  1. investigating May 02, 2025, 12:04 AM UTC

    Magensa is aware of an intermittent service interruption for the QwickCards and RS2/RS3 services. We are currently investigating the issue and hope to have it resolved quickly. Please visit the status page for updates: https://magensa.statuspage.io

  2. investigating May 02, 2025, 10:35 AM UTC

    Issue Resolved

  3. investigating May 02, 2025, 10:38 AM UTC

    We are continuing to investigate this issue.

  4. resolved May 02, 2025, 10:41 AM UTC

    This incident has been resolved.