MacStadium Outage History

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MacStadium had 11 outages in the last 2 years totaling 200h 45m of downtime — averaging 0.5 incidents per month.

There were 11 MacStadium outages since July 10, 2024 totaling 200h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.macstadium.com

Major April 22, 2026

Las Vegas VPC and ASAv Partial Outage

Detected by Pingoru
Apr 22, 2026, 06:36 PM UTC
Resolved
Apr 22, 2026, 09:57 PM UTC
Duration
3h 21m
Affected: Las Vegas Data CenterPrivate Cloud - Las Vegas
Timeline · 3 updates
  1. identified Apr 22, 2026, 06:36 PM UTC

    The team has identified an issue affecting private cloud functionalities in Las Vegas, and is executing emergency maintenance to address the issue. Until this is resolved, customers may experience temporary outages in the following features: - Orka clusters in Las Vegas - ASAv Firewalls in Las Vegas - Virtual Private Cloud in Las Vegas

  2. monitoring Apr 22, 2026, 09:28 PM UTC

    The cluster has been updated to a stable state. We are monitoring the system to ensure it remains stable.

  3. resolved Apr 22, 2026, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 21, 2026

VPC and ASAv Partial Outage

Detected by Pingoru
Apr 21, 2026, 09:32 PM UTC
Resolved
Apr 21, 2026, 09:43 PM UTC
Duration
10m
Affected: Las Vegas Data CenterPrivate Cloud - Las Vegas
Timeline · 2 updates
  1. identified Apr 21, 2026, 09:32 PM UTC

    The team has identified an issue with private cloud functionalities in Las Vegas. This affects a portion of the following customers: - Orka customers with a cluster in Las Vegas - Cisco ASAv Firewall customers running in Las Vegas - All Virtual Private Cloud customers with a tenant in Las Vegas During this time, customers may not be able to access these resources. The team is working directly with the vendor on a remediation.

  2. resolved Apr 21, 2026, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Customer Portal Ticketing System Incident

Detected by Pingoru
Oct 20, 2025, 03:32 PM UTC
Resolved
Oct 20, 2025, 09:36 PM UTC
Duration
6h 3m
Affected: Customer Portal
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 03:32 PM UTC

    An incident has occurred with our hosting provider, which is impacting our ability to communicate through tickets. While everything within the MacStadium portal itself is operational, our responses to ticket messages may be delayed as a result of the issue with our provider. We are monitoring the issue with our hosting provider and will provide an update as soon as one becomes available. We appreciate your patience while our provider is actively working to resolve the issue as quickly as possible.

  2. resolved Oct 20, 2025, 09:36 PM UTC

    The issue with our hosting provider has been resolved and our communication capabilities have been restored. There is still a backlog of messages that will be sent out, but everything is operating as expected. Thank you for your patience as our provider worked to resolve issues impacting our ticket communication.

Read the full incident report →

Major September 15, 2025

Customer Portal Incident: Support Center & Bare Metal Pages

Detected by Pingoru
Sep 15, 2025, 02:23 PM UTC
Resolved
Sep 16, 2025, 01:37 PM UTC
Duration
23h 14m
Affected: Customer Portal
Timeline · 5 updates
  1. investigating Sep 15, 2025, 02:23 PM UTC

    We are aware of an issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal. Although some customers might not be able to view the Bare Metal page, customers should still be able to connect to their bare metal services, without issue. Our team is actively investigating and working to resolve the issue as quickly as possible. In the meantime, customers can create support tickets by emailing [email protected]. We will provide updates as we have more information. Thank you for your patience. -MacStadium Support Team

  2. investigating Sep 15, 2025, 02:27 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 15, 2025, 02:34 PM UTC

    We have identified the cause of the issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal and are actively working on implementing a fix. Although some customers might not be able to view the Bare Metal page, customers should still be able to connect to their bare metal services, without issue. In the meantime, customers can create support tickets by emailing [email protected]. We will provide updates as we have more information. Thank you for your patience. -MacStadium Support Team

  4. monitoring Sep 15, 2025, 02:57 PM UTC

    A temporary solution has been implemented which will allow users to view the Support Center and Bare Metal pages within the MacStadium portal. Customers can once again create new support tickets and view bare metal details. Please note that the temporary solution will still prevent some users from viewing old tickets as well as tickets created through bare metal purchase requests. We expect to have this part of the problem fully resolved by the end of the week. We will continue to monitor the temporary solution and will provide further updates regarding a full resolution as they become available. Thank you for your patience as we work through this issue. -MacStadium Support Team

  5. resolved Sep 16, 2025, 01:37 PM UTC

    The issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal has been resolved. All customers should be able to create tickets and view bare metal within the customer portal, without issue. Thank you for your patience while we worked through this issue.

Read the full incident report →

Notice January 22, 2025

Winter Storm Advisory – Our Preparedness for the Dublin Data Center Operations

Detected by Pingoru
Jan 22, 2025, 06:45 PM UTC
Resolved
Jan 24, 2025, 01:10 PM UTC
Duration
1d 18h
Affected: Dublin Data Center
Timeline · 2 updates
  1. investigating Jan 22, 2025, 06:45 PM UTC

    As Storm Éowyn approaches the Dublin data center this Friday, we want to assure you that we are fully prepared to maintain seamless operations at our data center. Our co-location provider and our team have robust measures in place, including: Backup power systems, including generators and fuel reserves, to ensure uninterrupted service. Redundant network connections to maintain connectivity. The Irish government has however advised that potential danger to life is possible whilst travelling. After careful consideration, MacStadium has made the decision not to have onsite support at our Dublin data center from Friday 6am GMT until Friday 1pm GMT in order to protect our employee's safety. We continuously monitor weather conditions and have contingency plans in place to ensure your services remain operational and secure. Should you have any concerns or need assistance during this time, please don’t hesitate to reach out to our support team. Thank you for trusting us with your business.

  2. resolved Jan 24, 2025, 01:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 20, 2025

Winter Weather Advisory – Our Preparedness for Atlanta Data Center Operations

Detected by Pingoru
Jan 20, 2025, 02:30 PM UTC
Resolved
Jan 22, 2025, 06:22 PM UTC
Duration
2d 3h
Affected: Atlanta Data Center
Timeline · 2 updates
  1. monitoring Jan 20, 2025, 02:30 PM UTC

    As winter weather approaches the Atlanta, Georgia area this Tuesday and Wednesday, we want to assure you that we are fully prepared to maintain seamless operations at our data center. Our co-location provider and our team have robust measures in place, including: • Backup power systems, including generators and fuel reserves, to ensure uninterrupted service. • Redundant network connections to maintain connectivity. • On-site and on-call personnel ready to respond swiftly to any weather-related challenges. We continuously monitor weather conditions and have contingency plans in place to ensure your services remain operational and secure. Should you have any concerns or need assistance during this time, please don’t hesitate to reach out to our support team. Thank you for trusting us with your business.

  2. resolved Jan 22, 2025, 06:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2024

LAS Network Infrastructure Maintenance

Detected by Pingoru
Dec 05, 2024, 07:41 PM UTC
Resolved
Dec 05, 2024, 07:45 PM UTC
Duration
4m
Affected: Las Vegas Data Center
Timeline · 3 updates
  1. investigating Dec 05, 2024, 07:41 PM UTC

    Valued MacStadium Customers, On Dec 19th, 2024 from 02:30 UTC to 04:30 UTC, the MacStadium Engineering Team will be conducting network infrastructure upgrades. All hosts in the Las Vegas Data Center will experience a loss of network connection during the upgrade process. The maintenance is rolling, so no server should experience more than 15 minutes of downtime. If you have questions, please contact MacStadium Customer Support by opening a ticket via the Customer Portal or email us at [email protected]. Additionally, visit MacStadium’s Status Page (status.macstadium.com) for updates before, during, and after this change.

  2. investigating Dec 05, 2024, 07:44 PM UTC

    Apologies this was sent in error

  3. resolved Dec 05, 2024, 07:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 26, 2024

Inclement Weather - Atlanta Data Center

Detected by Pingoru
Sep 26, 2024, 04:20 PM UTC
Resolved
Sep 27, 2024, 02:29 PM UTC
Duration
22h 8m
Affected: Atlanta Data Center
Timeline · 2 updates
  1. monitoring Sep 26, 2024, 04:20 PM UTC

    We are expecting inclement weather related to Hurricane Helene at our Atlanta Data Center. Our data center partner is monitoring all critical infrastructure at the site. All generators have been exercised and fuel levels are at their maximum levels. MacStadium and our DC partner’s staff will be on site to provide support during this weather event. Please open a ticket should you experience an issue.

  2. resolved Sep 27, 2024, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 28, 2024

LAS1 NETWORK ISSUE

Detected by Pingoru
Aug 28, 2024, 10:14 PM UTC
Resolved
Aug 28, 2024, 10:32 PM UTC
Duration
17m
Affected: Las Vegas Data Center
Timeline · 2 updates
  1. investigating Aug 28, 2024, 10:14 PM UTC

    Our Las Vegas Data Center is currently experiencing Network issues. Our Engineers are looking into this and we will provide updates as we work through the issue. Thank you for your patience while we work this issue.

  2. resolved Aug 28, 2024, 10:32 PM UTC

    Our Las Vegas Data Center Network issues have been resolved. Our Engineers will continue to monitor. Please contact us if you experience any issues. Thank you.

Read the full incident report →

Notice July 10, 2024

Atlanta Power Interruption Affecting Some Customers

Detected by Pingoru
Jul 10, 2024, 02:00 AM UTC
Resolved
Jul 10, 2024, 03:41 AM UTC
Duration
1h 41m
Affected: Atlanta Data Center
Timeline · 5 updates
  1. investigating Jul 10, 2024, 02:00 AM UTC

    There is a power interruption affecting some of our customers in our Atlanta facility. We are currently working with our data center partner, DataBank, to restore power.

  2. investigating Jul 10, 2024, 02:31 AM UTC

    Our data center colo partner is actively engaged and troubleshooting the power interruption at the site. We will post the ETA when it is provided to us.

  3. identified Jul 10, 2024, 03:04 AM UTC

    Our data center colo partner has isolated the failure to a specific UPS. They are currently working to remediate the failure. There is still currently no ETA.

  4. monitoring Jul 10, 2024, 03:21 AM UTC

    Our data center colo partner has restored power to the facility. We are working to confirm power has been restored to all affected customers.

  5. resolved Jul 10, 2024, 03:41 AM UTC

    We have confirmed power has been restored to all affected customers at this time. Please open a ticket if you’re experiencing any issue to your Atlanta-based servers.

Read the full incident report →