MacStadium experienced a minor incident on October 20, 2025 affecting Customer Portal, lasting 6h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 03:32 PM UTC
An incident has occurred with our hosting provider, which is impacting our ability to communicate through tickets. While everything within the MacStadium portal itself is operational, our responses to ticket messages may be delayed as a result of the issue with our provider. We are monitoring the issue with our hosting provider and will provide an update as soon as one becomes available. We appreciate your patience while our provider is actively working to resolve the issue as quickly as possible.
- resolved Oct 20, 2025, 09:36 PM UTC
The issue with our hosting provider has been resolved and our communication capabilities have been restored. There is still a backlog of messages that will be sent out, but everything is operating as expected. Thank you for your patience as our provider worked to resolve issues impacting our ticket communication.