Macquarie University experienced a minor incident on September 8, 2023 affecting Turnitin, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2023, 08:53 AM UTC
Turnitin is currently unavailable. The Turnitin page on iLearn fails to respond when attempting to submit assessment files. We are investigating and apologise for any inconvenience caused. OneHelp Reference Number: INC0158718 Services Affected: Turnitin Impact: Students For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
- monitoring Sep 09, 2023, 04:08 AM UTC
A resolution has been communicated to those affected. We are continuing to monitor the issue.
- resolved Sep 11, 2023, 06:14 AM UTC
This incident has been resolved. If you are still experiencing issues with Turnitin please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]