Macquarie University incident

MIM, password change portal unavailable

Critical Resolved View vendor source →

Macquarie University experienced a critical incident on August 14, 2023 affecting OneID, lasting 27d 23h. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2023, 07:31 AM UTC
Resolved
Sep 11, 2023, 06:34 AM UTC
Duration
27d 23h
Detected by Pingoru
Aug 14, 2023, 07:31 AM UTC

Affected components

OneID

Update timeline

  1. investigating Aug 14, 2023, 07:31 AM UTC

    MIM (Microsoft Identity Manager) and the password change portal are currently unavailable. This issue is impacting on: - The ability to login to and reset passwords via the password change portal (passwordchange.mq.edu.au). - The provisioning of new OneID accounts We are investigating and apologise for any inconvenience caused. OneHelp Reference Number: INC0157442 Services Affected: passwordchange.mq.edu.au Impact: Staff/Students/Alumni For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. identified Aug 14, 2023, 09:45 AM UTC

    The root cause has been identified and remediation efforts are currently underway.

  3. monitoring Aug 14, 2023, 11:08 AM UTC

    A workaround/fix has been implemented to restore service. The service has been placed under monitoring.

  4. resolved Sep 11, 2023, 06:34 AM UTC

    This incident has been resolved.