Macquarie University incident

Incident - Service Unavailable / Service Outage: Turnitin

Critical Resolved View vendor source →

Macquarie University experienced a critical incident on October 4, 2023 affecting Turnitin, lasting 16h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2023, 08:54 AM UTC
Resolved
Oct 05, 2023, 01:10 AM UTC
Duration
16h 16m
Detected by Pingoru
Oct 04, 2023, 08:54 AM UTC

Affected components

Turnitin

Update timeline

  1. investigating Oct 04, 2023, 08:54 AM UTC

    Turnitin is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0159808 Services Affected: Turnitin Impact: Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. resolved Oct 05, 2023, 01:10 AM UTC

    This incident has now been resolved. Note, if you are still experiencing difficulties with Turnitin please try clear your browsers cache. If you are unsure of how to do this, please see the articles listed below: Google Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop FireFox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache Microsoft Edge: https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2 If you are still experiencing difficulties please call the IT Service Desk on 9850 4357.