Macquarie University incident

Incident - Service Degraded, Intermittent Access, Partial Outage: Internet, Wi-Fi and VPN

Notice Resolved View vendor source →

Macquarie University experienced a notice incident on October 12, 2023, lasting 6d 15h. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2023, 07:58 AM UTC
Resolved
Oct 18, 2023, 11:11 PM UTC
Duration
6d 15h
Detected by Pingoru
Oct 12, 2023, 07:58 AM UTC

Update timeline

  1. investigating Oct 12, 2023, 07:58 AM UTC

    Internet, Wi-Fi and VPN is currently experiencing intermittent access (partial outage/degradation). We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0160179 Services Affected: Internet, Wi-Fi and VPN Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]

  2. investigating Oct 12, 2023, 09:54 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 13, 2023, 12:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 18, 2023, 11:11 PM UTC

    This incident has been resolved.