Macquarie University incident

Incident - Service Unavailable / Service Outage: Wiki

Critical Resolved View vendor source →

Macquarie University experienced a critical incident on October 20, 2023 affecting Wiki, lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2023, 10:44 PM UTC
Resolved
Oct 23, 2023, 01:21 AM UTC
Duration
2d 2h
Detected by Pingoru
Oct 20, 2023, 10:44 PM UTC

Affected components

Wiki

Update timeline

  1. investigating Oct 20, 2023, 10:44 PM UTC

    Wiki is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0160614 Services Affected: Wiki Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. investigating Oct 20, 2023, 10:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 20, 2023, 11:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 23, 2023, 01:21 AM UTC

    This incident has been resolved.