Macquarie University incident

Incident - Service Unavailable / Service Outage: Nationwide Optus Outage impacting Incoming/Outgoing Calls

Critical Resolved View vendor source →

Macquarie University experienced a critical incident on November 7, 2023 affecting Telephony, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2023, 10:20 PM UTC
Resolved
Nov 08, 2023, 11:27 PM UTC
Duration
1d 1h
Detected by Pingoru
Nov 07, 2023, 10:20 PM UTC

Affected components

Telephony

Update timeline

  1. investigating Nov 07, 2023, 10:20 PM UTC

    Nationwide Optus Outage impacting Incoming/Outgoing Calls for the Hospital, University and related business units. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0161488 Services Affected: Incoming/Outgoing communications (telephony) Impact: Staff/Students/public For more information, please contact the IT Service Desk on email [email protected]

  2. investigating Nov 08, 2023, 12:22 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 08, 2023, 01:47 AM UTC

    Optus has said some services across its fixed and mobile are "gradually" being restored.

  4. investigating Nov 08, 2023, 03:05 AM UTC

    We are continuing to investigate this issue.

  5. investigating Nov 08, 2023, 04:09 AM UTC

    Optus has said some services across its fixed and mobile network continue to be "gradually" restoring.

  6. monitoring Nov 08, 2023, 05:42 AM UTC

    As per previously communicated: Optus has said some services across its fixed and mobile network continue to be "gradually" restoring.

  7. resolved Nov 08, 2023, 11:27 PM UTC

    This incident has been resolved, please advise of any subsequent service impact or degradation.