Macquarie University incident

Incident - Service Unavailable / Service Outage: Ascender Pay

Notice Resolved View vendor source →

Macquarie University experienced a notice incident on November 22, 2023, lasting 18h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2023, 05:08 AM UTC
Resolved
Nov 22, 2023, 11:50 PM UTC
Duration
18h 41m
Detected by Pingoru
Nov 22, 2023, 05:08 AM UTC

Update timeline

  1. investigating Nov 22, 2023, 05:08 AM UTC

    Ascender Pay is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0161900 Services Affected: Ascender Pay and associated services/integrations. Impact: Staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Nov 22, 2023, 06:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 22, 2023, 11:50 PM UTC

    This incident has been resolved.