Macquarie University incident

Incident - Service Unavailable / Service Outage: ask.mq.edu.au

Macquarie University experienced a critical incident on December 8, 2023, lasting 2d 19h. The incident has been resolved; the full update timeline is below.

Started: Dec 08, 2023, 04:36 AM UTC
Resolved: Dec 10, 2023, 11:56 PM UTC
Duration: 2d 19h
Detected by Pingoru: Dec 08, 2023, 04:36 AM UTC

Update timeline

investigating Dec 08, 2023, 04:36 AM UTC

ask.mq.edu.au is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0162430 Services Affected: ask.mq.edu.au Impact: Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
monitoring Dec 08, 2023, 06:50 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 10, 2023, 11:56 PM UTC

This incident has been resolved.