Macquarie University incident

Incident - Service Unavailable / Service Outage: ask.mq.edu.au

Critical Resolved View vendor source →

Macquarie University experienced a critical incident on December 11, 2023, lasting 17h 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2023, 03:44 AM UTC
Resolved
Dec 11, 2023, 09:32 PM UTC
Duration
17h 48m
Detected by Pingoru
Dec 11, 2023, 03:44 AM UTC

Update timeline

  1. investigating Dec 11, 2023, 03:44 AM UTC

    ask.mq.edu.au is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0162475 Services Affected: ask.mq.edu.au Impact: Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. investigating Dec 11, 2023, 03:44 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 11, 2023, 04:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 11, 2023, 09:32 PM UTC

    This incident has been resolved.