Macquarie University incident

Incident - Service Degraded, Intermittent Access, Partial Outage: eStudent

Major Resolved View vendor source →

Macquarie University experienced a major incident on January 8, 2024 affecting eStudent, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2024, 12:59 AM UTC
Resolved
Jan 09, 2024, 11:05 PM UTC
Duration
1d 22h
Detected by Pingoru
Jan 08, 2024, 12:59 AM UTC

Affected components

eStudent

Update timeline

  1. investigating Jan 08, 2024, 12:59 AM UTC

    eStudent is currently experiencing partial outage. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0163141 Services Affected: eStudent Impact: Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357), or email [email protected]

  2. investigating Jan 08, 2024, 05:33 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 08, 2024, 11:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 09, 2024, 11:05 PM UTC

    This incident has been resolved.