Macquarie University incident

Incident - Service Degraded: eStudent

Major Resolved View vendor source →

Macquarie University experienced a major incident on January 10, 2024 affecting eStudent, lasting 4d 6h. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 11:02 PM UTC
Resolved
Jan 15, 2024, 05:40 AM UTC
Duration
4d 6h
Detected by Pingoru
Jan 10, 2024, 11:02 PM UTC

Affected components

eStudent

Update timeline

  1. investigating Jan 10, 2024, 11:02 PM UTC

    eStudent is currently experiencing service degradation. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0163141 Services Affected: eStudent Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]

  2. identified Jan 10, 2024, 11:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 11, 2024, 01:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Jan 11, 2024, 03:48 AM UTC

    We are currently re-investigating this issue.

  5. monitoring Jan 11, 2024, 11:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 15, 2024, 05:40 AM UTC

    This incident has been resolved.