Macquarie University incident

Incident - Service Degraded: eStudent

Macquarie University experienced a minor incident on January 16, 2024 affecting eStudent, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started: Jan 16, 2024, 11:24 PM UTC
Resolved: Jan 19, 2024, 01:06 AM UTC
Duration: 2d 1h
Detected by Pingoru: Jan 16, 2024, 11:24 PM UTC

Affected components

eStudent

Update timeline

investigating Jan 16, 2024, 11:24 PM UTC

eStudent is currently experiencing service degradation. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0163141 Services Affected: eStudent Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]
monitoring Jan 18, 2024, 01:57 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 19, 2024, 01:06 AM UTC

This incident has been resolved.