Macquarie University incident

Incident - Service Unavailable / Service Outage: OneNet Wi-Fi

Critical Resolved View vendor source →

Macquarie University experienced a critical incident on January 18, 2024 affecting OneNet WiFi, lasting 23h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2024, 01:59 AM UTC
Resolved
Jan 19, 2024, 01:07 AM UTC
Duration
23h 7m
Detected by Pingoru
Jan 18, 2024, 01:59 AM UTC

Affected components

OneNet WiFi

Update timeline

  1. investigating Jan 18, 2024, 01:59 AM UTC

    OneNet Wi-Fi is currently Unavailable. We are working to resolve this and apologize for any inconvenience caused. OneHelp Reference Number: INC0163951 Services Affected: OneNet Wi-Fi Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Jan 18, 2024, 03:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 19, 2024, 01:07 AM UTC

    This incident has been resolved.