Macquarie University incident

Incident - Service Unavailable / Service Outage: LimeSurvey

Minor Resolved View vendor source →

Macquarie University experienced a minor incident on March 1, 2024, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2024, 08:55 AM UTC
Resolved
Mar 04, 2024, 05:17 AM UTC
Duration
2d 20h
Detected by Pingoru
Mar 01, 2024, 08:55 AM UTC

Update timeline

  1. investigating Mar 01, 2024, 08:55 AM UTC

    Authentication to the LimeSurvey platform is currently unavailable. https://limesurvey.mq.edu.au This issue has been escalated to the vendor and we are currently awaiting a response. We apologise for any inconvenience caused. OneHelp Reference Number: INC0166890 Services Affected: LimeSurvey Impact: Staff, Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. resolved Mar 04, 2024, 05:17 AM UTC

    This incident has been resolved.