Macquarie University incident

Incident - Reduced performance (degraded performance): Network

Macquarie University experienced a critical incident on March 23, 2024 affecting Network, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started: Mar 23, 2024, 05:27 AM UTC
Resolved: Mar 25, 2024, 11:39 PM UTC
Duration: 2d 18h
Detected by Pingoru: Mar 23, 2024, 05:27 AM UTC

Affected components

Network

Update timeline

investigating Mar 23, 2024, 05:27 AM UTC

Network infrastructure, including related applications and services are currently experiencing reduced performance. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0168168 Services Affected: Network infrastructure, and related applications and services Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
monitoring Mar 24, 2024, 06:08 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 25, 2024, 11:39 PM UTC

This incident has been resolved.