Macquarie University incident

Incident - Service Unavailable / Service Outage: OneID and Password Change Portal

Major Resolved View vendor source →

Macquarie University experienced a major incident on March 24, 2024 affecting OneID, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2024, 06:05 AM UTC
Resolved
Mar 25, 2024, 11:39 PM UTC
Duration
1d 17h
Detected by Pingoru
Mar 24, 2024, 06:05 AM UTC

Affected components

OneID

Update timeline

  1. investigating Mar 24, 2024, 06:05 AM UTC

    oneid.mq.edu.au and passwordchange.mq.edu.au is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0168194 & INC0168193 Services Affected: OneID and Password Change Portal Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. resolved Mar 25, 2024, 11:39 PM UTC

    This incident has been resolved.