Macquarie University incident

Incident - Service Unavailable / Service Outage: iLearn

Critical Resolved View vendor source →

Macquarie University experienced a critical incident on April 12, 2024 affecting iLearn, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2024, 07:29 AM UTC
Resolved
Apr 12, 2024, 09:22 AM UTC
Duration
1h 52m
Detected by Pingoru
Apr 12, 2024, 07:29 AM UTC

Affected components

iLearn

Update timeline

  1. investigating Apr 12, 2024, 07:29 AM UTC

    iLearn is currently unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0169338 Services Affected: iLearn Impact: students, staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Apr 12, 2024, 08:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 12, 2024, 09:22 AM UTC

    This incident has been resolved.