Macquarie University incident

Salesforce LiveChat Currently Unavailable

Major Resolved View vendor source →

Macquarie University experienced a major incident on September 11, 2023, lasting 18h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2023, 05:51 AM UTC
Resolved
Sep 12, 2023, 12:32 AM UTC
Duration
18h 40m
Detected by Pingoru
Sep 11, 2023, 05:51 AM UTC

Update timeline

  1. investigating Sep 11, 2023, 05:51 AM UTC

    Salesforce LiveChat is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0158790 Services Affected: Salesforce LiveChat Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Sep 11, 2023, 06:00 AM UTC

    The vendor has applied a fix and we are now monitoring the results

  3. resolved Sep 12, 2023, 12:32 AM UTC

    This incident has been resolved.