Macquarie University incident

Incident - iPrint - Users are unable to recharge their iPrint balance online.

Macquarie University experienced a notice incident on May 16, 2024 affecting iPrint, lasting 4d. The incident has been resolved; the full update timeline is below.

Started: May 16, 2024, 02:08 AM UTC
Resolved: May 20, 2024, 02:50 AM UTC
Duration: 4d
Detected by Pingoru: May 16, 2024, 02:08 AM UTC

Affected components

iPrint

Update timeline

investigating May 16, 2024, 02:08 AM UTC

Users are unable to recharge their iPrint balance online. Users are encouraged to attend the library Level 2 autoloader (with notes not coins) as a workaround. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0170998 Services Affected: iPrint online recharge Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]
monitoring May 16, 2024, 11:53 PM UTC

A fix has been implemented and we are monitoring the results. Users are encouraged to recharge online until the physical loaders/payment machines in the library are fixed.
resolved May 20, 2024, 02:50 AM UTC

This incident has been resolved.