Macquarie University incident

Incident - Page Inaccessible: Student Software Downloads Page

Macquarie University experienced a major incident on June 11, 2024 affecting MQ Websites, lasting 8d 3h. The incident has been resolved; the full update timeline is below.

Started: Jun 11, 2024, 01:09 AM UTC
Resolved: Jun 19, 2024, 04:33 AM UTC
Duration: 8d 3h
Detected by Pingoru: Jun 11, 2024, 01:09 AM UTC

Affected components

MQ Websites

Update timeline

investigating Jun 11, 2024, 01:09 AM UTC

Student Software Downloads Page (https://students.mq.edu.au/support/technology/software) is currently inaccessible. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0171592 Services Affected: Student Software Downloads Page (https://students.mq.edu.au/support/technology/software) Impact: Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
identified Jun 12, 2024, 11:31 PM UTC

The issue has been identified with stakeholders working to address. Students are encouraged to use workarounds listed on the Student Software Downloads Page.
resolved Jun 19, 2024, 04:33 AM UTC

This incident has been resolved.