Macquarie University incident

Incident - Service Unavailable / Service Outage: Ascender Pay

Critical Resolved View vendor source →

Macquarie University experienced a critical incident on December 22, 2024 affecting HRIS, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2024, 10:52 PM UTC
Resolved
Dec 24, 2024, 02:26 AM UTC
Duration
1d 3h
Detected by Pingoru
Dec 22, 2024, 10:52 PM UTC

Affected components

HRIS

Update timeline

  1. investigating Dec 22, 2024, 10:52 PM UTC

    Ascender Pay is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0180708 Services Affected: Ascender Pay Impact: Staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Dec 23, 2024, 01:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 24, 2024, 02:26 AM UTC

    This incident has been resolved.