Macquarie University incident

Incident - Service Unavailable / Service Outage: MQ ePayments (Online Payment Gateway) Xetta

Notice Resolved View vendor source →

Macquarie University experienced a notice incident on January 22, 2025, lasting 21h 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 02:59 AM UTC
Resolved
Jan 23, 2025, 12:31 AM UTC
Duration
21h 31m
Detected by Pingoru
Jan 22, 2025, 02:59 AM UTC

Update timeline

  1. identified Jan 22, 2025, 02:59 AM UTC

    MQ ePayments (Online Payment Gateway) Xetta is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. Estimated restoration is 16:00 AEDT. OneHelp Reference Number: INC0181705 Services Affected: MQ ePayments (Online Payment Gateway) Xetta Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Jan 22, 2025, 07:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2025, 12:31 AM UTC

    This incident has been resolved.