Macquarie University incident

Incident - Service Degraded, Intermittent Access: OneNet Wi-Fi, OneNet Fixed Internet

Minor Resolved View vendor source →

Macquarie University experienced a minor incident on March 6, 2025 affecting OneNet WiFi and OneNet Wired, lasting 14d 17h. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2025, 05:15 AM UTC
Resolved
Mar 20, 2025, 10:31 PM UTC
Duration
14d 17h
Detected by Pingoru
Mar 06, 2025, 05:15 AM UTC

Affected components

OneNet WiFiOneNet Wired

Update timeline

  1. investigating Mar 06, 2025, 05:15 AM UTC

    OneNet Wi-Fi, OneNet Fixed Internet is currently experiencing intermittent access / degradation We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: Pending Services Affected: OneNet Wi-Fi, OneNet Fixed Internet Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]

  2. identified Mar 07, 2025, 05:05 AM UTC

    Mitigation actions have been taken to stabilise the OneNet Wired issue. Corrective actions for OneNet Wi-Fi will be applied Mon evening.

  3. resolved Mar 20, 2025, 10:31 PM UTC

    This incident has been resolved.