Macquarie University incident

Incident - Service Unavailable / Service Outage: Network Share Drives

Macquarie University experienced a notice incident on April 22, 2025, lasting 12d 22h. The incident has been resolved; the full update timeline is below.

Started: Apr 22, 2025, 01:40 AM UTC
Resolved: May 05, 2025, 12:09 AM UTC
Duration: 12d 22h
Detected by Pingoru: Apr 22, 2025, 01:40 AM UTC

Update timeline

investigating Apr 22, 2025, 01:40 AM UTC

Network Share Drives are currently Unavailable to a subset of users. We are working to resolve this and apologise for any inconvenience caused. For a workaround, please access your network share drives via Storage.mq.edu.au. OneHelp Reference Number: INC0186973 Services Affected: Network Share Drives Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
monitoring Apr 24, 2025, 12:02 AM UTC

A fix has been implemented and we are monitoring the results.
resolved May 05, 2025, 12:09 AM UTC

This incident has been resolved.