Machship experienced a minor incident on September 20, 2026 affecting MachShip Carriers, lasting 8h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 20, 2026, 11:00 PM UTC
Status: Identified Clients are currently unable to manifest with Freight Assist Australia (FAA). The carrier has advised they are experiencing issues with their online system and are working to resolve it. We will provide a further update once this has been fixed. Affected components MachShip Carriers (Degraded performance)
- monitoring Sep 21, 2026, 03:13 AM UTC
Status: Monitoring The carrier advised that the system should be up and running in the next 30 minutes. Clients are encouraged to try again once the fix is released. Affected components MachShip Carriers (Degraded performance)
- monitoring Sep 21, 2026, 04:29 AM UTC
Status: Monitoring The carrier has advised they're still waiting for the issue to be resolved, and clients are currently still unable to manifest with FAA. We'll continue to monitor and provide updates accordingly. Affected components MachShip Carriers (Degraded performance)
- resolved Sep 21, 2026, 07:28 AM UTC
Status: Resolved Carrier Update: FAA has now confirmed their system downtime issue is now fixed. Customers should now be able to manifest their cons with FAA. MachShip will continue to monitor throughout the day. Affected components MachShip Carriers (Operational)