Lyons Communications Outage History

Started Mar 12, 2026, 04:47 PM UTC· resolved Mar 12, 2026, 10:47 PM UTC

1. monitoring Mar 12, 2026, 04:47 PM UTC

   Dear Valued Customer, We want to make you aware of a current service outage affecting Cable Broadband customers in the Stone Canyon area. Cause: High winds from an ongoing wind storm have disrupted service in your area. Services Affected: Cable Broadband Location: Stone Canyon Please note that the high winds may cause additional power outages and will continue monitoring throughout the day. We will provide updates as they become available. We apologize for the inconvenience this has caused and appreciate your patience. We will send a follow-up notification once service has been restored. If you have any questions, please don't hesitate to contact our office at 303-823-2313. Thank you, Lyons Communications

2. monitoring Mar 12, 2026, 07:14 PM UTC

   Dear Lyons Communications Customers, We are still seeing intermittent power outages that are impacting a small number of our cable broadband customers. We are monitoring the situation and will provide updates as they become available. Thank you for your patience. Thank you, Lyons Communications

3. resolved Mar 12, 2026, 10:47 PM UTC

   The wind storm has died down and all systems are operational at this time. Thank you for your patience during this storm. If you are still having issues with your service, reach out to our office at 303-823-2313. Have a wonderful evening.

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Started Dec 19, 2025, 05:08 PM UTC· resolved Dec 21, 2025, 12:34 AM UTC

1. investigating Dec 19, 2025, 05:08 PM UTC

   Due to today’s high winds, we are experiencing localized power outages in the area. These outages are affecting some of our network equipment, and customers may experience intermittent service disruptions throughout the day while conditions persist. Fixed wireless customers may also experience service issues if wind has caused antenna or dish misalignment. For safety reasons, we will be unable to perform realignments until the wind subsides. Please note that we do not expect our fiber customers to be impacted during this storm. Our team is actively monitoring the situation and will address issues as soon as conditions allow. Thank you for your patience and understanding during this weather event.

2. monitoring Dec 19, 2025, 05:09 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Dec 20, 2025, 04:14 AM UTC

   Service Update – Ongoing Power Outages Affecting Internet Service As we continue to monitor services across our coverage area, localized power outages are still affecting Internet service in some neighborhoods. Due to the severity of today’s wind storm and the volume of power faults, outages remain in the following areas: Lyons Park Estates Apple Valley Eagle Canyon Stone Canyon Throughout the day, our team has worked to address issues as they were reported, using the resources available while conditions allowed. At this time, remaining service interruptions are primarily the result of ongoing electrical power outages. For updates on power restoration, local utilities are providing real-time information: Poudre Valley REA: https://pvrea.coop/outages-safety/outages/ Longmont Power & Communications: https://longmontcolorado.gov/longmont-power-communications/report-a-problem/electric-outage-status/ Reliable Internet service depends, in part, on reliable electrical power. While we’ve invested heavily in backup power systems to improve resilience, those systems do have limitations during extended outages. Once commercial power is fully restored, we expect affected services to come back online. We would also like to note that our fiber Internet services have not been affected by these power outages and have remained operational throughout today’s events. This resiliency is one of the advantages of our fiber network design. Thank you for your patience as we continue to monitor conditions and restore service where needed.

4. monitoring Dec 20, 2025, 07:20 PM UTC

   We continue to monitor conditions across our service area following the recent extreme wind event. Power has now been restored in the following areas, and Internet services in these neighborhoods are back online: Stone Canyon Apple Valley Eagle Canyon At this time, remaining service impacts are primarily related to ongoing electrical power outages. In Lyons Park Estates and Longmont Dam Rd, portions of the area remain without power. Our fixed wireless network in these areas has remained operational throughout the event, and customers who currently have electrical power should also have Internet service available. If your power has been restored but your Internet service has not yet returned, we recommend power cycling your modem and router. If issues persist, please contact our support team. Thank you for your patience as utility crews continue restoration efforts and as we monitor the network.

5. resolved Dec 21, 2025, 12:34 AM UTC

   Final Service Update – All Services Restored Power has now been restored across our entire service area following the recent extreme wind event, and all Internet services are back online. We appreciate everyone’s patience as utility crews worked to restore power and as we monitored and verified service restoration throughout the network. If you experience any lingering issues, a quick power cycle of your modem and router may help. Thank you for your understanding and continued support.

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Started Dec 02, 2025, 10:45 AM UTC· resolved Dec 03, 2025, 09:25 PM UTC

1. investigating Dec 02, 2025, 10:45 AM UTC

   We are currently investigating this issue.

2. investigating Dec 02, 2025, 10:47 AM UTC

   We have contacted our backhaul provider and we are waiting for them to investigate.

3. identified Dec 02, 2025, 12:11 PM UTC

   Updated Status Our backhaul provider has identified the issue as a broken fiber line. Their team is currently working to pinpoint the exact location of the damage so repairs can begin. We appreciate your patience and understanding as we work closely with them to restore service as quickly as possible.

4. identified Dec 02, 2025, 02:37 PM UTC

   Here is the latest update from our backhaul provider. 2025-12-02 13:01:23 GMT - Splicers were engaged and have arrived at the suspected fault area. Teams will traverse the fiber path in search of the suspected damage.

5. identified Dec 02, 2025, 07:22 PM UTC

   2025-12-02 18:23:08 GMT - The OSPE has confirmed that 216-count, 144-count, and 72-count fiber cables were damaged during the boring operation. The Excavation Team is on site and has begun unearthing the cables. Once excavation is complete, the Splicing Team will start pulling in 1,000-foot section replacements of each cable.

6. identified Dec 02, 2025, 09:38 PM UTC

   2025-12-02 20:01:40 GMT - Traffic control has been established, and excavation of the cable is underway. Once excavation is complete, technicians will begin pulling in replacement cable. 2025-12-02 19:11:54 GMT - The Excavation Team is on site; however, traffic control must be established before excavation can begin safely. An Emergency Locate Team has been engaged to mark all nearby utilities and fiber cables. Once the area has been located and traffic control has been set up, excavation will begin.

7. identified Dec 03, 2025, 12:13 AM UTC

   " Our field crews continue to make steady progress on the restoration efforts. At present, they are actively excavating the asphalt in order to access the affected area. Once the asphalt removal is complete, the team will proceed with further excavation to expose the damaged conduits. The plan is to complete all excavation work and have the replacement cables in place by approximately 01:00 GMT on December 3, 2025." We appreciate your patience and understanding as we work diligently to restore service.

8. identified Dec 03, 2025, 03:48 AM UTC

   Field Operations have advised that the physical damage has been located. Crews will dig back on both ends of the damaged area to expose the conduits. The conduits will be repaired and then approximately 1000 feet of new fibers will be pulled into position between two manholes which will be used for splicing operations.

9. identified Dec 03, 2025, 04:29 AM UTC

   “Field leadership has reported that the conduits have been repaired, and a pull string is now being placed to begin pulling sections of fiber cables into position.” The crews now seem to be making steady progress after an earlier setback. We have been receiving updates third-hand hand and they have been somewhat delayed. Based on this latest update, we are optimistic that service will be restored by morning; however, we cannot issue any guarantees at this time. We understand how impactful service interruptions can be to your lives, and apologize for any impact this outage may cause you. We will continue to monitor for updates and pass them along as we receive them. Thank you for your patience and understanding as we work to restore your services as quickly as possible.

10. identified Dec 03, 2025, 06:36 AM UTC

    Crews are working to pull the cable into the splicing trailers. Once in place, crews will prepare the individual fibers for splicing.

11. identified Dec 03, 2025, 11:56 AM UTC

    Service has been restored. We will continue to monitor to ensure it remains stable.

12. identified Dec 03, 2025, 11:57 AM UTC

    Telephone service is restored as well.

13. resolved Dec 03, 2025, 09:25 PM UTC

    All services appear to be operational. If you continue to have any service issues, please reach out to us during business hours so we can follow up and resolve them.

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Started Nov 18, 2025, 02:40 PM UTC· resolved Nov 18, 2025, 05:15 PM UTC

1. monitoring Nov 18, 2025, 02:40 PM UTC

   There is a reported outage with the Cloudflare DNS services. More information can be found here: https://www.cloudflarestatus.com/ While your service remains operational, you may experience interruptions in your ability to access certain websites. We are monitoring the issue closely and will provide updates as we learn more.

2. monitoring Nov 18, 2025, 03:48 PM UTC

   CloudFlare has implemented a fix and is continuing to work on resolving any remaining issues. We are seeing DNS services stabilize. We will continue to monitor and provide updates as more information becomes available.

3. resolved Nov 18, 2025, 05:15 PM UTC

   CloudFlare continues to work to resolve issues with their services; however, they are no longer causing interruptions to DNS.

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Started Oct 20, 2025, 07:25 PM UTC· resolved Oct 21, 2025, 03:20 PM UTC

1. monitoring Oct 20, 2025, 07:25 PM UTC

   We have been working on the cable outage and happy to say it is up and running again. We are aware of a small issue with a few channels being pixelated due to the high winds and working on those. Thank you for your patience on this issue.

2. resolved Oct 21, 2025, 03:20 PM UTC

   This incident has been resolved.

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Started Oct 11, 2025, 12:31 AM UTC· resolved Oct 20, 2025, 11:05 PM UTC

1. investigating Oct 11, 2025, 12:31 AM UTC

   We are currently investigating an issue that is affecting our Cable Internet service in the North end of town.

2. investigating Oct 11, 2025, 12:31 AM UTC

   We are continuing to investigate this issue.

3. identified Oct 11, 2025, 01:18 AM UTC

   We have found the issue to be a fiber cable damaged by a rodent. We are working on repairing the damaged fiber cable and hope to have service restored within the next hour or two.

4. monitoring Oct 11, 2025, 02:44 AM UTC

   We have been able to temporarily repair the chewed fiber and service has been fully restored. We will be replacing the damaged cable tomorrow morning during our maintenance window between 8 AM and 12 PM.

5. resolved Oct 20, 2025, 11:05 PM UTC

   Repairs have been completed and service has remained stable.

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Started Oct 09, 2025, 09:00 PM UTC· resolved Oct 09, 2025, 09:00 PM UTC

1. resolved Oct 09, 2025, 10:32 PM UTC

   Service Interruption on 10/9/25. Internet services are back up and running. TV Cable is still experiencing difficulties. We are aware of the issue and it should be back up and running shortly.

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Started Aug 25, 2025, 08:20 AM UTC· resolved Aug 26, 2025, 04:18 PM UTC

1. investigating Aug 25, 2025, 08:20 AM UTC

   We are currently investigating this issue.

2. identified Aug 25, 2025, 04:20 PM UTC

   We have been able to identify the issue and quarantine off the segment of the network that is causing service impacts. Unfortunately, a handful of our fixed wireless customers are still without service until we can further isolate the source of the issue. Thank you for your understanding as we continue to work through the remainder of the issues and fully restore all services.

3. monitoring Aug 25, 2025, 05:35 PM UTC

   We've been able to isolate the remaining issue and all services are now restored. If you are still experiencing any issues, please give us a call or email [email protected]. We are short staffed this week, so we appriciate you patence as we work to follow up on any remaining issues.

4. resolved Aug 26, 2025, 04:18 PM UTC

   Services have remained stable.

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Started Mar 31, 2025, 02:47 PM UTC· resolved Apr 01, 2025, 01:03 AM UTC

1. investigating Mar 31, 2025, 02:47 PM UTC

   All of our fiber and cable customers in Stone Canyon are currently experiencing an outage. We are working diligently to get all services up and running. Thank you for your patience.

2. identified Mar 31, 2025, 05:54 PM UTC

   Stone Canyon service interruption update: It was determined that an oversized semi-trailer truck carrying a tall piece of equipment struck our line last night at 7:55 with enough force to cause it to swing up and get twisted around the power lines. Subsequently, after Longmont Power was dispatched to restore power, they were forced to cut our lines down in order to untangle them from their power lines. We have contacted a contractor to assist us with replacing our lines and getting service restored. While we hope to have service restored before the end of the day, we cannot yet give a definite ETA when service will be restored. We will continue to post updates as we know more.

3. identified Mar 31, 2025, 09:48 PM UTC

   All hands are on deck and progress is being made. Fiber customers will be up and running in 2-4 hours, broadband customers 4-5 hours. Thank you for all the patience!

4. resolved Apr 01, 2025, 01:03 AM UTC

   Service has been restored. Cleanup efforts will continue over the next couple days however we do not anticipate any further service interruptions.

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Started Nov 07, 2024, 05:11 PM UTC· resolved Nov 11, 2024, 06:26 PM UTC

1. investigating Nov 07, 2024, 05:11 PM UTC

   We are currently investigating this issue.

2. monitoring Nov 07, 2024, 06:32 PM UTC

   We have isolated the issue and have implemented a corrective fix. We are still investigating the root cause.

3. resolved Nov 11, 2024, 06:26 PM UTC

   This incident has been resolved.

4. postmortem Nov 11, 2024, 06:26 PM UTC

   Issue was caused by firewall blocking all outgoing DNS traffic.

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