Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia

Update timeline

1. identified May 14, 2026, 12:20 AM UTC

   Selama libur dan cuti bersama pada tanggal 14 Mei - 17 Mei 2026, penarikan dana akan diproses seperti biasa dengan limit berikut: - Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah - Penarikan ke bank lainnya di bawah 250 juta rupiah Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan. Proses penarikan dana akan kembali berjalan normal pada 18 Mei 2026. Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama. -- During the holiday period, you may notice minor changes to withdrawal limits due to the Bank Holiday. Between 14 May and 17 May 2026, the following withdrawal limits will apply: - Withdrawal limit to BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB accounts must be under 10 billion rupiahs - Withdrawal limit to other bank accounts must be under 250 million rupiahs If the withdrawal amount exceeds the above limits, you may need to separate your withdrawal into multiple smaller transactions. Usual withdrawal limits will return on 18 May 2026. Please note that deposits will be unaffected.

2. resolved May 18, 2026, 12:48 AM UTC

   Withdrawals are now being processed as scheduled. Thank you.