Ray2 increased queue times
Affected: APIDream Machine
Timeline · 2 updates
- investigating Sep 16, 2026, 12:00 PM UTC
we are observing high queue times for Ray2
- resolved Sep 17, 2026, 01:00 AM UTC
service is back to normal
Luma Outage History
Luma is up right nowLuma had 24 outages in the last 2 years totaling 107h 31m of downtime, averaging 1 incident per month.
There were 24 Luma outages since October 15, 2025 totaling 107h 31m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Ray2 Flash service degraded
Affected: APIDream Machine
Timeline · 2 updates
- investigating Sep 15, 2026, 10:00 PM UTC
we’ve observed that ray2-flash jobs are timed out.
- resolved Sep 16, 2026, 12:00 AM UTC
service is back to normal
Authentication degraded: upstream provider issue
Affected: APIDream MachineLuma Agents
Timeline · 2 updates
- investigating Jul 16, 2026, 08:26 AM UTC
We're experiencing degraded authentication across some of our applications due to an ongoing incident with our upstream identity provider/ Users may see slow or failed logins, including SSO. Existing sessions are not affected. We're monitoring the provider's status and will update as soon as service is restored.
- resolved Jul 16, 2026, 10:11 AM UTC
The upstream auth provider issue has been resolved. Logins and SSO are back to normal across all apps. We've confirmed recovery and will continue monitoring.
Ray2 flash increased queue times
Affected: APIDream Machine
Timeline · 2 updates
- investigating Jun 22, 2026, 05:00 PM UTC
we noticed an issue in the underlying infra affecting Ray2 flash
- resolved Jun 23, 2026, 12:30 AM UTC
Ray2 flash is back to normal
Ray and UNI-1 are degraded
Affected: APIDream MachineLuma Agents
Timeline · 2 updates
- investigating May 29, 2026, 03:10 PM UTC
Ray and UNI-1 are experiencing service degradation due to an underlying data center issue.
- resolved May 29, 2026, 04:50 PM UTC
service is back to normal
Dream Machine is degraded
Affected: Dream Machine
Timeline · 2 updates
- investigating May 28, 2026, 11:00 PM UTC
We observed that Dream Machine jobs remained in a loading state.
- resolved May 29, 2026, 03:45 AM UTC
Dream Machine is back to normal.
Luma Agents experiencing issues
Affected: Luma Agents
Timeline · 2 updates
- investigating Apr 28, 2026, 02:10 PM UTC
unable to load boards
- resolved Apr 28, 2026, 02:40 PM UTC
service is now back to normal
Elevated error rates observed on Ray3 and Ray2
Affected: APIDream Machine
Timeline · 2 updates
- investigating Apr 04, 2026, 07:00 AM UTC
we are experiencing elevated error rates on Ray3 and Ray2 due to intermittent network issues with an upstream provider. we are actively investigating.
- resolved Apr 04, 2026, 08:00 PM UTC
The issue has been resolved. service is back to normal.
Ray3.14, Ray3, Ray2 Services Degraded
Affected: APIDream MachineLuma Agents
Timeline · 2 updates
- investigating Mar 23, 2026, 01:29 PM UTC
We are observing high queue times for Ray3.14, Ray3, Ray2 services.
- resolved Mar 24, 2026, 07:00 PM UTC
Ray2 is back to normal
Ray3.14 Service Degraded
Affected: Dream MachineLuma Agents
Timeline · 2 updates
- investigating Mar 20, 2026, 10:49 AM UTC
We are observing high queue times for Ray3.14.
- resolved Mar 20, 2026, 03:30 PM UTC
Ray3.14 is back to normal.
Luma Agents is degraded
Affected: Luma Agents
Timeline · 2 updates
- investigating Mar 17, 2026, 07:56 PM UTC
Investigating reports of high error rates on agent flows
- resolved Mar 17, 2026, 08:14 PM UTC
Issue resolved
Luma Agents experiencing Chat Agent degradation
Affected: Luma Agents
Timeline · 2 updates
- investigating Mar 15, 2026, 05:00 AM UTC
Chat Agent is not functioning for some Luma Agents
- resolved Mar 15, 2026, 03:00 PM UTC
Luma Agents are back to normal.
Ray3, Ray2 service degraded
Affected: APIDream MachineLuma Agents
Timeline · 2 updates
- investigating Mar 12, 2026, 02:50 AM UTC
Ray3, Ray2 service degraded
- resolved Mar 12, 2026, 03:10 AM UTC
Ray2, Ray3 are back to normal
Ray3 service degraded
Affected: APIDream Machine
Timeline · 2 updates
- investigating Feb 24, 2026, 07:30 PM UTC
ray3 service degraded
- resolved Feb 24, 2026, 08:00 PM UTC
service is back to normal
Ray3, Ray2 increased queue times
Affected: APIDream Machine
Timeline · 2 updates
- investigating Feb 03, 2026, 04:00 AM UTC
we are observing high queue times for Ray3, Ray2
- resolved Feb 03, 2026, 07:00 AM UTC
back to normal
Ray3 increased queue times
Affected: APIDream Machine
Timeline · 2 updates
- investigating Jan 23, 2026, 06:00 AM UTC
we are observing high queue times for Ray3
- resolved Jan 23, 2026, 07:20 AM UTC
ray3 queue is back to normal
Ray2 relaxed increased queue times
Affected: APIDream Machine
Timeline · 2 updates
- investigating Jan 22, 2026, 11:00 PM UTC
we are observing high queue times for Ray2 relaxed
- resolved Jan 22, 2026, 11:30 PM UTC
ray2 relaxed is back to normal
ray3 service degraded
Affected: APIDream Machine
Timeline · 1 update
- resolved Jan 21, 2026, 02:55 PM UTC
ray3 service degraded
Ray2 Flash degraded.
Affected: APIDream Machine
Timeline · 2 updates
- investigating Jan 20, 2026, 08:46 PM UTC
Ray2 Flash service is currently experiencing degraded performance.
- resolved Jan 21, 2026, 02:00 AM UTC
ray2 flash is back to normal
Ray 3 and Ray 2 queues are longer than usual
Affected: APIDream Machine
Timeline · 2 updates
- investigating Jan 17, 2026, 04:30 PM UTC
we are observing high queue times for Ray3 and Ray2
- resolved Jan 17, 2026, 08:00 PM UTC
back to normal
image V2 and photon are down
Affected: APIDream Machine
Timeline · 2 updates
- investigating Jan 13, 2026, 09:30 PM UTC
we are observing request timeouts for image v2 and photon
- resolved Jan 13, 2026, 10:30 PM UTC
the issue has been resolved
We are seeing elevated errors on Ray 3 & Ray 2 models
Affected: APIDream Machine
Timeline · 2 updates
- investigating Nov 19, 2025, 01:40 PM UTC
Team is looking into it
- resolved Nov 19, 2025, 02:30 PM UTC
Back to normal
Ray3, Ray2, Ray2 Flash, Ray2 Relaxed are currently unavailable
Affected: APIDream Machine
Timeline · 2 updates
- investigating Oct 31, 2025, 08:53 PM UTC
Ray3, Ray2, Ray2 Flash, Ray2 Relaxed are currently unavailable due to a network provider outage.
- resolved Oct 31, 2025, 09:45 PM UTC
Resolved
Ray3, Ray2, and Ray2 Flash increased queue times
Affected: APIDream Machine
Timeline · 2 updates
- investigating Oct 15, 2025, 03:15 PM UTC
We are seeing elevated processing times in ray3, ray2, and ray2 flash model
- resolved Oct 15, 2025, 05:00 PM UTC
Resolved